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Crisis Services

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What services are offered by the Interlake-Eastern Regional Health Authority?

24 Hour Crisis Line:

Provides telephone support for those in the Interlake-Eastern Regional Health Authority who are experiencing a mental health or psychosocial crisis. Also provides information and helpful resources to those who are looking for themselves or someone else.

Toll Free: 1 (866) 427-8628 or (204) 482-5419

Crisis Stabilization Unit (CSU):

The Crisis Stabilization Unit is a nurse-managed admission unit for voluntary individuals 15 years and older experiencing a mental health or psychosocial crisis. Located in Selkirk, the Crisis Stabilization Unit provides assessment, short term crisis intervention, treatment, and linkage/referrals to resources. Click here to see photos of the Crisis Stabilization Unit.

For referral information, please call: Toll Free: 1 (888) 482-5361 or (204) 482-5361

Mobile Crisis Unit - Adult & Youth Outreach Team:

Mobile Crisis Services is a voluntary service that is available to residents of all ages that reside in the Interlake-Eastern Regional Health Authority area. They are a multidisciplinary team that responds to individuals that are experiencing a mental health or psychosocial crisis. They provide phone support and active outreach. Mobile Crisis Services provides a mental health assessments, crisis intervention, linkage to resources and short-term follow-up.

Toll Free: 1 (877) 499-8770 or (204) 482-5376

Mobile Team Intake 7 days a week - 8:30am to 12:00am
Mobile Adult Team 7 days a week - 2:00pm to 2:00am
Mobile Youth Team Monday to Friday - 1:30pm to 9:30pm


Frequently Asked Questions:

When would someone call the 24 Hour Crisis Line?

The 24 hour crisis line is available to all residents in the Interlake-Eastern Regional Health Authority. People call for a variety of reasons; they are in a crisis, they are concerned about a loved one, they require information on where/how to access mental health supports/ services or they just need someone to talk to. When someone calls the crisis line and requires further support beyond a phone call a community visit by the Mobile Crisis Unit can be arranged. We can follow-up with your resources with your permission or provide follow-up phone calls to you to ensure the crisis is resolved or if further intervention is required.

What can I expect when I call Mobile Crisis Services?

The Intake Worker will welcome you to the service and determine why you have accessed Mobile Crisis Services. They will have several questions on the nature of the crisis, who your supports are, and questions regarding your safety. If you are calling because you are concerned about another individual, they will want to know if the person knows you are calling and willing to have Mobile Crisis Services involvement. They will also want to speak directly with the individual if at all possible. Mobile Crisis Services is a voluntary services so if the individual is not willing to access services they will assist you in problem solving on how best to get help for the person. If you call and it is determined that the nature of the call is an emergency; requires immediate intervention as they will request that you call 911 or will access 911 on your behalf if required. If Mobile Crisis Services is going to come out to see you and provide crisis intervention they will triage your case and provide phone support until the Mobile Crisis Team is able to see you.

What can I expect after I call Mobile Crisis Services?

The Mobile Crisis Unit provides in-home or community (local hospital, school, or RCMP detachment) intervention, support, and short-term crisis management to youth and adults in need. You can expect a team of 2 mental health professionals to attend to your home or community destination to assess your mental health issues like anxiety or depression or other stresses (E.g. relationship, work, school, finances, grief/loss, family, substance abuse, other). We will provide support, referrals, and follow up to help you recover from your crisis. Our ultimate goal is to help you maintain your safety and diffuse your crisis.

Can I go to school and stay at the Crisis Stabilization Unit?

Yes, we will consider this on an individual basis. Staff may encourage you to take a leave during your stay with us if your place of employment or school environment is one of the major stressors that brought you to the Crisis Stabilization Unit. As with all passes off the unit, this will need to be discussed with the staff prior to leaving. As well we would ask that you are using your time at the unit effectively to resolve your crisis.

Can I bring my children to the Crisis Stabilization Unit?

The Crisis Stabilization Unit provides services to individuals only, it does not have the capacity to allow people to bring any other family members with them for their stay. Children and family members are welcome to come visit the Crisis Stabilization Unit during our visiting hours (afternoon & evening). The Crisis Stabilization Unit staff would be happy to problem solve other ways to arrange childcare so you can come to the Crisis Stabilization Unit.

Can I bring my phone while staying at the Crisis Stabilization Unit?

Yes! You are welcome to bring and use your personal phone to keep in touch with family and friends, schedule appointments, listen to music, or use apps, etc. We do have some house rules about use of electronics, these will be reviewed with you at the time of admission.

Will I be seeing a doctor or psychiatrist during my stay at the Crisis Stabilization Unit?

The Crisis Stabilization Unit is a nurse-managed facility and does not have a doctor or psychiatrist that will see all clients staying at the unit. We will encourage you to see your regular primary care provider while you are at the Crisis Stabilization Unit, the nurses may also have a phone conversation with your provider at your request. Locally in Selkirk there is a walk-in clinic and Quick Care Clinic for non-urgent medical needs. You may discuss a referral to a psychiatrist through your community mental health worker or your primary care provider.


Looking for resources?

Resources such as smartphone applications, websites, and books are effective ways for individuals to take charge of their own recovery and manage their mental health. These resources do not replace treatment recommendations by a primary health care provider, but are a way to help learn about mental health and manage it in a healthy and effective way.

Smartphone Applications

 Calm in the Storm Calm in the Storm helps you to identify, assess and track your own stress levels and provides easy-to-use and highly effective mind/body practices.  MindShift MindShift will help you learn how to relax, develop more helpful ways of thinking and identifying active steps that will help you take charge of your anxiety.
       
 Healthy Minds Healthy Minds is a problem-solving tool to help deal with emotions and cope with the stresses you encounter both on and off campus. The goal: Keeping your mind healthy.  Pacifica Pacifica gives you holistic tools to address stress, anxiety, and depression based on Cognitive Behavioral Therapy, mindfulness, relaxation and health.
       
 The Life Line Canada The Life Line Canada offers access and guidance and support for those suffering in crisis and those who have suffered the devastating loss of a loved one from suicide.  Stop, Breathe, & Think Stop, Breathe, & Think is a free mindfulness, meditation, and compassion-building tool that is simple, fun, and easy to use.
       
 Mindfulness Coach Mindfulness Coach was developed to help Veterans, Service members, and others learn how to practice mindfulness.  Virtual Hope Box Virtual Hope Box contains simple tools to help individuals with coping, relaxation, distraction, and positive thinking.

Websites

Addictions Foundation of Manitoba (AFM) 

Antidepressant Skills Workbook: Simon Fraser University

Alcoholics Anonymous Manitoba (AA)

Anxiety Disorders Association of Manitoba (ADAM)

Anxiety BC

Bounce Back

Canadian Centre on Substance Use and Addiction

Canadian Mental Health Association (CMHA)

Coping with Parents with a Mental Illness

Depression Hurts

 Eating Disorders Manitoba

Family Doctor Finder 

Family Guide to Mental Health

Heads Up Guys 

Informed Choices About Depression

Klinic 

Manitoba Blue Cross

Manitoba Farm & Rural Support Services

Manitoba Schizophrenia Society

 Mental Health Commission of Canada (MHCC)

Mental Health Education Resource Centre of Manitoba (MHERC)

Mind Check 

Mind Your Mind 

Mood Disorders Association of Manitoba 

National Eating Disorder Information Centre (NEDIC) 

Our Daily Bread Soup Kitchen & St. Francis Place Homeless Shelter 

Postpartum Depression Association of Manitoba

PTSD Association of Canada

Suicide Prevention

The Language of Suicide Video - English

The Language of Suicide Video - Ojibwe

The Language of Suicide Video - Cree

The Language of Suicide Video - Oji-Cree


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