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Selkirk QuickCare Clinic Requests People to Call and Make Appointments

Part of a move to maximize patient appointments

 

Now that Selkirk’s QuickCare Clinic is fully staffed and maintaining regular hours, clinic staff members are now booking appointments by phone. People are asked to call the clinic at 204-482-4399 when the clinic opens at 10:00 a.m. to make a same day appointment. Some walk-in appointments will still be available but the clinic is moving towards the majority of appointments being booked by phone.

 

“An appointment based system is the best way to maximize the number of appointments we have available on a daily basis to people who need quick care,” said Debbie Viel, regional director of primary care integration with the Interlake-Eastern RHA, who oversees the QuickCare Clinic’s operation.

 

“When we opened the clinic a year ago, appointments were made on a walk-in basis. Sometimes patients waited for hours to get into their appointments, if any were available, and we had unplanned gaps in patient scheduling because we’d never know when someone was going to show up,” Viel said. “Now that we have our staffing levels where we need them, we’re introducing the appointment based system called Advanced Access that the Province is encouraging clinics across Manitoba to use because it speeds up people’s ability to see a health care provider.”

 

By scheduling immediate patient needs, Advanced Access has been proven to increase clinics’ ability to see and treat more patients.

 

As of October 1, the QuickCare clinic has been operating with its full staff complement of nine: three teams of a nurse practitioner and primary care nurse, who treat patients, and a primary care assistant who answers phones, makes appointments, greets people at the door and completes required forms.

 

“Our staff members are doing their best to accommodate people during the transition period. We’d really appreciate people’s patience as we work towards better scheduling for patients and our staff,” Viel said. “It’s evident that this is a vital service to the residents of Selkirk and the surrounding area as we quickly fill up our days with appointments. Please save yourself a trip to the QuickCare Clinic only to find out no appointments are available. Call ahead to make an appointment.”

 

Viel noted that a local emergency room is still the best place to go for urgent and emergency care. The QuickCare Clinic, being open weekday evenings and on weekends, is the best option for minor health issues when people are unable to get in to see their regular health care provider in a timely manner.

 

The QuickCare Clinic’s hours for scheduled appointments are:

Monday-Friday:  appointments available from 10 a.m. to 8 p.m.

Weekends:  appointments available from 10 a.m. to 5 p.m.

Holidays: appointments available from 10 a.m. to 2 p.m.

 

Please remember to bring your Manitoba Health card to your appointment.

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