Canada Post Service Disruption

Sept. 26, 2025

Effective immediately, clinics and service areas have temporarily paused use of Canada Post for distribution of patient appointment letters and pre-appointment information. Patients with upcoming appointments will instead be contacted by phone and/or email and provided with information in advance of their appointments.

General inquiries regarding Interlake-Eastern RHA communications can be directed to 1-855-347-8500.

Patients with upcoming clinic appointments at Health Sciences Centre in Winnipeg may receive their appointment confirmation by text message. The text messages, which will originate from a Manitoba 431 phone number, will not include patient information and will only identify the facility, date and time of the scheduled appointment. Messages will include the clinic phone number in the event patients wish to confirm their appointment by phone.

Confirmation letters for some appointments are being temporarily held. If the postal service disruption persists, these patients will receive their appointment confirmation by text or phone. Patients who rely on mail service for supplies are encouraged to plan ahead and submit orders early to ensure they have sufficient supplies.

If you experience a change in condition, need to change or cancel your appointment, or have questions about an upcoming visit, please contact your clinic or primary care provider.

We anticipate clinics will be experiencing a higher-than-normal volume of calls and appreciate your patience during this time.