Do you have something to say about the healthcare services you have received in our Region? Do you have a question, a compliment or a concern?
We are here to listen and help
The Patient Relations department gives patients and families an opportunity to give feedback about their healthcare experience. We can help resolve concerns, or navigate the healthcare system. If your concern is regarding a loved one, we may need their consent to look into the matter.
Step one is to talk to your care team
They know you best, and they may be able to address your concerns quickly. You can talk to your doctor, nurse or the unit manager.
If you need help, or are not comfortable discussing matters with your team, you can contact Patient Relations.
Your concerns will be taken seriously. Some concerns can be resolved quickly, others may take time. During this process, you will receive regular contact from our office. The lessons learned from the process help improve the quality of patient care in our Region.
We try to return all calls within three business days. You can help by leaving your name, contact phone number, email and details of your concern including the facility where you received care.
Compliments and Concerns
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