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Your Health Information

Health Information Services

Health Information Services in Interlake-Eastern RHA includes the collection of personal health information, registration of patients for services, along with the storage and retention of personal health information. Confidentiality is very important to us. Our patients’ personal health information is respected and maintained securely.  Health Information Services is responsible for the release of personal health information, including providing copies of health records to our patients or other authorized persons.

To access your own health information or to request disclosure of personal health information please complete the Request to Access Personal Health Information form and return it to the health information services department at the facility where you received your care.

If you have any additional questions regarding access to your personal health information you may contact the privacy officer at your local site, which is listed below, or our Regional Privacy Advisor at  204 785-7240.

Acute Care/Hospital Privacy Officers 

The purpose of the Public Interest Disclosure (Whistleblower Protection) Act is to ease the disclosure and investigation of significant and serious matters in or relating to the public service, that are potentially unlawful, dangerous to the public or injurious to the public interest. The legislation also  protects people who make those disclosures.


The Protection for Persons In Care Act  is Manitoba legislation that protects adults from abuse while receiving care in personal care homes, hospitals or any other designated health facility. 

How You Can Access your Personal Health Information

The following information is from the Access and Privacy Division of the Manitoba Ombudsman.

Policy – GA-7-52 Access to Personal Health Information

How do I request access to records containing my personal health information?
Requests for access to your personal health information must be made to the trustee whom you believe maintains the personal health information. The trustee may require your request to be in writing; there is no prescribed form for these situations. Please note, you have the right to request your documents in the official language of your choice.

Will I receive access to all of my personal health information?
There are certain specific and limited situations where a trustee is not required to permit you to examine your personal health information. These exceptions are listed in section 11(1) of The Personal Health Information Act. If one or more of these exceptions apply, the trustee is required to sever information that cannot be examined and provide you with a copy of the remainder of the information. The practice of severance, which involves removing information that falls within an exception to disclosure from a copy of the record to be released, enables the disclosure of as much information as possible. This means that your request may result in the disclosure of only parts of the record(s) you wish to access.

Will I have to pay anything for access?
A trustee may charge a reasonable fee for permitting examination of personal health information and providing a copy.

How do I request corrections to my personal health information?
If, after obtaining access to your personal health information, you believe that there is an error or omission in the information, you may request a correction to that information. There is no prescribed form for this purpose, but The Personal Health Information Act requires that the request be in writing. Your letter should be sent to the trustee who maintains this information.

Interlake-Eastern RHA has designated a Regional Privacy Advisor who provides direction and support to the privacy officers within the Interlake-Eastern Regional Health Authority. In addition, this advisor ensures policies are in place regarding compliance with the PHIA and FIPPA Acts. Interlake-Eastern RHA’s Regional Privacy Advisor can be contacted by mail or phone at:

Interlake-Eastern RHA Regional Privacy Advisor
Box 5000, 100 Easton Drive
Selkirk, Manitoba
R1A 2M2
204 785-7240
204 785-8854

Protecting Your Personal Health Information

The following information is from the Access and Privacy Division of the Manitoba Ombudsman.

What is the Personal Health Information Act (PHIA)?
The Personal Health Information Act (PHIA) provides access to information and protection of privacy rights concerning personal health information. PHIA allows individuals to examine and receive a copy of their own personal health information from a trustee holding this information. PHIA imposes obligations on trustees for the protection of personal health information, specifically its collection, use, disclosure and security. It was proclaimed as law in Manitoba on December 11, 1997.

Who falls under PHIA?
PHIA applies to trustees who maintain (have custody or control of) personal health information. Trustees are:
-all public bodies that fall under FIPPA
-health professionals licensed or registered to provide health care or health professionals (such as doctors, nurses, physiotherapists, psychologists, etc.);
-health care facilities (such as hospitals, personal care homes, psychiatric facilities, medical clinics, laboratories, the Manitoba Cancer Treatment and Research Foundation, and community health centres or other health care facilities designated in the regulations)
-health services agencies providing health care under an agreement with another trustee (such as the Victorian Order of Nurses and We Care).

What is a “record”?
PHIA defines a “record” as “a record of information in any form, and includes information that is written, photographed, recorded or stored in any manner, on any storage medium or by any means, including by graphic, electronic or mechanical means, but does not include electronic software or any mechanism that produces records”.

What is “personal health information”?
Personal health information is information about an identifiable individual that relates to an individual’s health and health care history including genetic information, the provision of health care to the individual, or payment for health care provided to the individual. This includes such things as your Personal Health Information Number (PHIN) assigned by Manitoba Health, as well as any identifying information collected in the course of providing health care services.

Who can see my personal health information?
PHIA provides you with a right of access to your own personal health information. An employee of the trustee who needs to know your personal health information to provide you with health care services may see your information. PHIA also allows for the sharing of your personal health information in specific limited circumstances. Division 3 of PHIA sets out the requirements for the protection of the privacy of your personal health information.

The Interlake-Eastern RHA has designated a Regional Privacy Advisor who provides direction and support to the privacy officers within the Interlake-Eastern Regional Health Authority. In addition, this advisor ensures policies are in place regarding compliance with the PHIA and FIPPA Acts. Interlake-Eastern RHA’s Regional Privacy Advisor can be contacted by mail or phone at:
Interlake-Eastern RHA Regional Privacy Advisor
Box 5000, 120 Easton Drive
Selkirk, Manitoba
R1A 2M2
204 785-7240
204 785-8854

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