The 24 Hour Crisis Line provides telephone support for individuals in the Interlake-Eastern Regional Health Authority who are experiencing a mental health or psychosocial crisis. Also provides information and helpful resources to individuals looking for themselves or someone else.
The Crisis Stabilization Unit is a nurse-managed, voluntary admission unit for individuals 15 years and older experiencing a mental health or psychosocial crisis. Located in Selkirk, the Crisis Stabilization Unit provides assessment, short term crisis intervention, treatment, and linkage/referrals to resources.
Mobile Crisis Services- Adult & Youth Outreach Team:
Mobile Crisis Services provides voluntary services that are available to residents of all ages that reside in the Interlake-Eastern Regional Health Authority area. They are a multidisciplinary team that responds to individuals that are experiencing a mental health or psychosocial crisis. They provide phone support and active outreach. Mobile Crisis Services can provide mental health assessments, crisis intervention, linkage to resources and short-term follow-up.
The 24 hour crisis line is available to all individuals who are residents in the Interlake-Eastern Regional Health Authority. Individuals call for a variety of reasons; they are in a crisis, they are concerned about a loved one, they require information on where/how to access mental health supports/services or they just need someone to talk to. When someone calls the crisis line and requires further support beyond a phone call, a community visit by the Mobile Crisis Services can be arranged. We can follow-up with resources with your permission or provide follow-up phone calls to you to ensure the crisis is resolved or determine if further intervention is required.
What can I expect when I call Mobile Crisis Services?
The Intake Worker will welcome you to the service and determine why you have accessed Mobile Crisis Services. They will have several questions on the nature of the crisis, who your supports are, and questions regarding your safety. If you are calling because you are concerned about another individual, they will want to know if the person knows you are calling and would be willing to have Mobile Crisis Services involvement. They will also want to speak directly with the individual if at all possible. Mobile Crisis Services provides voluntary services, so if the individual is not willing to access services they will assist you in problem solving on how best to get help for the person. If you call and it is determined that the nature of the call is an emergency and requires immediate intervention, they will request that you call 911 or will access 911 on your behalf if required. If Mobile Crisis Services is going to come out to see you and provide crisis intervention, they will triage your case and provide phone support until the Mobile Crisis Team is able to see you.
What can I expect after I call Mobile Crisis Services?
Mobile Crisis Services provides in-home or community (local hospital, school, or RCMP detachment) intervention, support, and short-term crisis management to youth and adults in need. You can expect a team of 2 mental health professionals to attend to your home or community destination to assess your mental health issues like anxiety or depression or other stresses (E.g. relationship, work, school, finances, grief/loss, family, substance abuse, other). We will provide support, referrals, and follow up to help you recover from your crisis. Our ultimate goal is to help you maintain your safety and diffuse your crisis.
What do I do if I need to call outside of Mobile Crisis Services’ hours?
If you or a loved one is having a crisis and the Mobile Crisis Services is not open yet, please call the 24 hour Crisis Line at Toll Free: 1 (866) 427-8628 or (204) 482-5419.
Is anyone having a crisis welcome to stay at the Crisis Stabilization Unit or must I be from the town it is located in?
The Crisis Stabilization Unit is available to all individuals 15 years of age and older residing within Interlake-Eastern Regional Health Authority
Can I go to school and stay at the Crisis Stabilization Unit?
Staff will encourage you to consider taking a leave from school or work during your stay with us. Oftentimes your place of employment or school environment is a major stressor in one’s life. While everyone’s needs are different, most people do remain on the unit for the duration of their admission in order to promote individual recovery and to support the safety and well-being of all those on the unit. Passes related to managing your health and well-being (e.g. medical appointments) are supported.
Can I bring my children to the Crisis Stabilization Unit?
The Crisis Stabilization Unit provides services on an individual basis only, it does not have the capacity to allow individuals to bring other family members with them for their stay. Children and family members are welcome to come visit the Crisis Stabilization Unit during our visiting hours (afternoon & evening). The Crisis Stabilization Unit staff would be happy to problem solve other ways to arrange childcare so you can come to the Crisis Stabilization Unit.
Can I bring my phone while staying at the Crisis Stabilization Unit?
Yes! You are welcome to bring and use your personal phone to keep in touch with family and friends, schedule appointments, listen to music, or use apps, etc. We do have some house rules about use of electronics. These will be reviewed with you at the time of admission.
Will I be seeing a doctor or psychiatrist during my stay at the Crisis Stabilization Unit?
The Crisis Stabilization Unit is a nurse-managed facility though consultation with a psychiatrist may occur with some individuals. Generally, if health issues require attention during your stay at the Crisis Stabilization Unit, you may be encouraged to see your regular primary health care provider or nursing staff may contact your provider by telephone at your request. Locally in Selkirk there is also a walk-in clinic and Quick Care Clinic for non-urgent medical needs. You may also choose to discuss a referral to a psychiatrist through your community mental health worker or your primary health care provider.
Crisis Stabilization Unit
A look inside: Crisis Stabilization Unit
The Living Room
Common area for individuals to play games or watch movies. Each day of the week there is a therapeutic group held for all individuals from 10:30AM-11:30AM. During these sessions you will learn a variety of things such as positive coping strategies and useful life skills. “Group is very helpful, I always learn something new every time I come here.”
The Dining Room
All meals are eaten together at the dining room table. Breakfast is provided continental style, lunch and supper meals are also provided. The Crisis Stabilization Unit will attempt to accommodate dietary needs where possible. “One of my favourite things about going to the Crisis Stabilization Unit was the great food, it was almost too good.”
The Wellness Room
This is a quiet place to journal, read, relax, do a puzzle or work on your wellness plan. Developing a wellness plan will support you in creating strategies aimed at helping you move towards crisis stabilization. “The wellness room is a nice and relaxing place to visit.”
The Crisis Stabilization Unit is an 8 bed facility that provides a safe environment. Staff are available to support individuals 24 hours a day. The Crisis Stabilization Unit welcomes all individuals 15 years of age and older. “I enjoy spending time in my room where I can read and have my own privacy.”
During the summer months the backyard is a great place to relax and enjoy the outdoors. Here you can participate in a variety of activities such as volleyball and bocce ball. “I am so thankful for the Crisis Stabilization Unit. I don’t know where I would be today without their support and services.”
The outdoor common area is a great place to read, journal or enjoy a morning coffee. “This place seemed very frightening at first because I did not know what to expect but I am so thankful for my time at the Crisis Stabilization Unit.”